Frequently Asked Questions

Have a question about ordering from Made Medical? We work with businesses, healthcare providers, schools, emergency response organisations, and government teams to supply trusted medical equipment, accessories, and consumables. Below are answers to some of the most common questions we receive.

How do I place an order with Made Medical?

Orders are placed via purchase order rather than through a standard online checkout. Once you know what you need, simply send through your purchase order with your billing details, delivery address, item names or codes, and quantities. If you are unsure which product is right for your team, we can help before the order is submitted.

Can you help me choose the right product or consumable?

Yes. If you are replacing pads, batteries, sensors, cables, cases, or other accessories, our team can help match the correct item to your device. This is especially helpful when ordering replacement consumables for defibrillators, monitoring equipment, or other clinical devices where compatibility matters.

Do you provide quotes before we submit a purchase order?

Yes. We can provide a formal quote before you raise a purchase order. This is useful for internal approvals, budgeting, tenders, or comparing options across products and accessories. We can also assist with larger volume orders and ongoing supply arrangements.

How long will delivery take?

Delivery timeframes depend on product availability and your location. In-stock items are generally dispatched promptly, while specialised items may require additional lead time. If timing is important, we recommend requesting availability with your quote so your team can plan accordingly.

What support do you offer after purchase?

We aim to support customers beyond the initial order. Our team can assist with product guidance, replacement accessories and consumables, and help direct you if servicing or technical support is required. If you are managing multiple devices across a site or organisation, we can also help streamline repeat ordering.